Worst customer service experience

Worst customer service experienced ever my premium for car insurance were increased after a year, as expected no problem there so when i tried calling them regarding rhat I get pit on hold or my car just gets cut off or im jist told a retention specialist will get back to me, its been a week now waiting to cancel my insurance all of them because of their bad service and rude call center agents, i have spoken to probably 20 of them in just 3days. Never using Dial Direct ever again, cant imagine if i had a claim and they were playing hide and seek with my airtime and time like this.