WORST CUSTOMER SERVICE EXPERIENCE

Dial Direct is the worst insurance company I came across, I will never suggest anyone to take out any service offered by them. I’m experiencing the WORST CUSTOMER SERVICE EXPERIENCE and this for a loyal paying customer. I logged a request (telephonically) on Wednesday the 26th of January 2022 with a consultant called Lulama Siyila @ 09h37 she promised a call back ,never return a call, send a follow up email the next day 27th of January 2022 receive a stand response ,no return email, or follow up email (not sure why they have an email service ,they rather send my an email advising me that my Premium will increased from next month) I had to phone back eventually only to discover(Lulama Siyila ) never logged my request through to the relevant department, I had to repeat myself for the 3rd time, and received the standard reply, someone will contact you within two(2) business days. I received my call two (2) business days later(3rd of February 2022) and were told its’ gone take another thirty-six (36) hours for an update, what a joke… if this is the service I’m paying for then I need to relook at our agreement. KINDLY STAY AWAY FROM DAIL DIRECT