Worst customer service and fighting to get a refund sorted with lazy agents

After opting to cancel my one policy and then being cut off during the call and not giving full consent nor accepting anything the agent never bothered to get back to me, then i wrote a review, was promised a call and nothing. Then being so upset and frustrated i complain on the facebook page, finally get a call request full cancelation with immediate effect on all my policies and a refund for the remainder of the month. Was promised by Kim that will be done and resolved. Last night i receive payment into my account,but it was only refund on the 1 policy. Called in and spoke to Nandipa whom gave me the response that sorry we cant help you today as tomorrow is the start of the long weekend. Complained again on Facebook, received a call from an agnt and got cut from the call again. Still have not heard back from the agent and still the refund on my other policy still not reflecting in my account