Worst customer service and complete service delivery failure.

The worst customer service one can think of. Complete service delivery failure. I have been trying to get an invoice paid for fire brigade charges after a fire to the house a year ago. They confirm on email that they have received the invoice but since then they are nowhere. I have tried calling and sent numerous mails that don't even get answered. I would highly recommend that if you are a client of Dial Direct to get yourself another insurer that actually gives a hoot. They surely don't.