Worst Customer service

So yesterday I call for a quote to add a vehicle to my policy, This woman Makoena Segope, clearly did not know what she was doing as she repeated everything I said yet she still got it wrong and instead of adding the car she replaces it, now my current car has no insurance, I was told I will be called back at 10 am it is now 11am and still nothing, my premium already went off so if something happens to my car now I will not be covered, how convenient dail direct. USELESS!! customer care sucks big time, might aswell take my business elsewhere, must be a sign!!