worse service,untrained staff ,they dont call back,just ***** your money!!!

Joined a week ago, policy number *** , was quoted R403.77, Received my policy with incorrect Total monthly premium showing R536, called they sorted it out, received my corrected policy with total monthly premium of R403.77, yesterday 2019.09.03 my account was debited with R536, WHICH IS NOT WHAT I AGREED TO!!! Today 2019.09.04 I called in the morning was talking for 15 minutes to a consultant who could not even get my details correct, she was insisting my name is Ramatula,or something, COULD NOT HELP ME AT ALL, asked to be transferred to another operator, did not happened ,"the manager is in a meeting" called dropped, Called again this time a guy answered ,was more professional ,he said he will speak to his manager , again 15 min waiting on the phone , complete silence, call dropped, CALLED AGAIN 3rd TIME!!!! guess what ? same thing, wait for the manager to fix it ,12 min on hold,call dropped, NO1 BOTHERED TO CALL ME OR TO FIX this!!! This is ******* , I did not agree my account to be debited with R536 , I am going to report you to the insurance Ombudsman , I DO NOT RECOMMEND THIS INSURER TO ANYONE , worse service EVER!!!!