Worse service ever

I was sold a extended motor warranty by Sabelo Msiza on the 24th April 2018. I was informed on the 2nd May that he was off sick and only able to active it then. Discovered on the 15th May that no debit order had been done. Since then I've been going back and forth with various callcenter consultants and managers between dial direct and the innovation group. All I wanted is a resolution but have received the worse service imaginable all the way up to management and I haven't even claimed yet. Stay away not worth the effort!