Worse Nightmare

<p>I was involved in an car accident on the 24th December 2016 at 7.50 on my way to Parkrun In Westbury.</p> <p>It was not my fault I was slowing down as there was an accident happening in front of me, and then the taxi behind me bump me from behind.</p> <p> It took me 3 hours on the road trying to log my claim with Dial Direct and getting the vehicle towed from the accident scene. I must have spoken to at least 10 people at Dial Direct and everytime I had to repeat myself. I went through so much airtime because I had to keep calling back.</p> <p>One of the ladies name Sharon updated my cell number as they still had my old cell number, but I find this very strange because I bought a new vehicle in April 2015 and the policy details was changed, obviously I must have given them my new cell number.</p> <p> I was told that I can collect a rented vehicle from Europe Car in Millpark, went to Milpark no branch in Millpark, and then went to the branch in Rosebank which I could also not find and then went to the Sandton branch and was told that they not get authorization to issued me a vehicle. I then phoned Europe Car and arranged for a vehicle to be delivered to my home at 19h00 that everning at an extra delivery cost and extra for after hours. I had to phone the cops station to get my RA Numbers. On Friday the 6th January2017 I received a call from Dial Direct to advise me that the assessors has assessed the damages and they will repair my vehicle, and will give me a call on Tuesday to confirm authorization of the repair of vehicle. I received a text message from the panelbeaters yesterday advising that my vehicle is in their possession and they will arrange for assessment. Now I am confused and I phone the panelbeaters and was told they still await authorization from Dial Direct. I then phoned Dial Direct and spoke to Donald and was told that there is a hold on the claim as they are awaiting SAPS to complete their investigation and could not tell me how long this will take. My biggest concern the rented vehicle is only available to me until the 23rd January 2017 and if my vehicle is not fix by then? I raised this question with Donald from Dial Direct and his response was " sorry Europe Car will take their car back and you will have to see your own way around, or extend the period at my own cost. When I told him this was not fault he then said maybe we can consult with Dial Direct management at that time to see if the period can be extended but can not promise. They will look into the matter and see who caused the delay of repairing my vehicle and make a call upon that,</p>