CR
Charmaine R
1 reviews | Active since Nov 2019
15 May 2023, 20:16
WORSE INSURANCE COMPANY EVER
Worst insurance ever. I have to do ALL the calling and no feedback with regards to a claim. Dial direct and their repair center, Durban central are both useless both no call backs and unprofessional
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
15 May 2023, 20:39Hello Charmaine,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Dialdirect's reply15 May 2023, 20:39
Official
Hello Charmaine,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Dialdirect's replyOfficial
15 May 2023, 20:55Please provide us with your policy number as we cannot locate any Dialdirect Insurance policy with the provided ID number.
Dialdirect's reply15 May 2023, 20:55
Official
Please provide us with your policy number as we cannot locate any Dialdirect Insurance policy with the provided ID number.
CR
Charmaine R's updateReviewer Update
20 May 2023, 14:25Good day,
You can speak to Zandi Mondigoane. She is currently dealing with my claim she will have my contact number. The claim was done on 17 March 2023
My issue here is I am constantly getting different stories from both of you ( the Insurance and the panelbeater-which durban centeral renew it.) I can't understand what is the real issue here and who is lying to me about this whole matter.everything is soooo SHADY..it's like people are doing jobs they don't understand themselves. I was told by Zandi parts on my vehicle will arrive 3rd week of July 2023. But durban central all of a sudden has my parts on 19 may 2023. This is strange cos I told them on 17 may 2023 I will be coming in on the weekend to view my car. So what is really going something needs to be done
I actually called VW South Africa and complained they will be looking into this matter I'm at a breaking point from all the liessssss and lack of work ethics. DURBAN CENTERAL IS REALLY SHADY FOR SURE. No one knows anything it's a joke really how can insurance company's send vehicles to them that is my question??????
You can speak to Zandi Mondigoane. She is currently dealing with my claim she will have my contact number. The claim was done on 17 March 2023
My issue here is I am constantly getting different stories from both of you ( the Insurance and the panelbeater-which durban centeral renew it.) I can't understand what is the real issue here and who is lying to me about this whole matter.everything is soooo SHADY..it's like people are doing jobs they don't understand themselves. I was told by Zandi parts on my vehicle will arrive 3rd week of July 2023. But durban central all of a sudden has my parts on 19 may 2023. This is strange cos I told them on 17 may 2023 I will be coming in on the weekend to view my car. So what is really going something needs to be done
I actually called VW South Africa and complained they will be looking into this matter I'm at a breaking point from all the liessssss and lack of work ethics. DURBAN CENTERAL IS REALLY SHADY FOR SURE. No one knows anything it's a joke really how can insurance company's send vehicles to them that is my question??????
CR
Charmaine R's update20 May 2023, 14:25
Reviewer Update
Good day,
You can speak to Zandi Mondigoane. She is currently dealing with my claim she will have my contact number. The claim was done on 17 March 2023
My issue here is I am constantly getting different stories from both of you ( the Insurance and the panelbeater-which durban centeral renew it.) I can't understand what is the real issue here and who is lying to me about this whole matter.everything is soooo SHADY..it's like people are doing jobs they don't understand themselves. I was told by Zandi parts on my vehicle will arrive 3rd week of July 2023. But durban central all of a sudden has my parts on 19 may 2023. This is strange cos I told them on 17 may 2023 I will be coming in on the weekend to view my car. So what is really going something needs to be done
I actually called VW South Africa and complained they will be looking into this matter I'm at a breaking point from all the liessssss and lack of work ethics. DURBAN CENTERAL IS REALLY SHADY FOR SURE. No one knows anything it's a joke really how can insurance company's send vehicles to them that is my question??????
You can speak to Zandi Mondigoane. She is currently dealing with my claim she will have my contact number. The claim was done on 17 March 2023
My issue here is I am constantly getting different stories from both of you ( the Insurance and the panelbeater-which durban centeral renew it.) I can't understand what is the real issue here and who is lying to me about this whole matter.everything is soooo SHADY..it's like people are doing jobs they don't understand themselves. I was told by Zandi parts on my vehicle will arrive 3rd week of July 2023. But durban central all of a sudden has my parts on 19 may 2023. This is strange cos I told them on 17 may 2023 I will be coming in on the weekend to view my car. So what is really going something needs to be done
I actually called VW South Africa and complained they will be looking into this matter I'm at a breaking point from all the liessssss and lack of work ethics. DURBAN CENTERAL IS REALLY SHADY FOR SURE. No one knows anything it's a joke really how can insurance company's send vehicles to them that is my question??????