worse experience i have ever had

I am claiming from Dial direct as the 3rd party, when their client bumped into my vehicle.<br> To start with they do not communicate, you have to follow up with then and call after them all time like its your fault that their customer bumped into you. after a number of phone calls i finally got my feedback and they send me an offer letter. wow i am so shocked. my front bumper, 2 doors and back panel was damaged and they expect me to fix this with R 6914.00 what ??? i got another quote from other panel beaters and the cheapest was R 24 000.00 so who is going to pay the difference ??? me? i don't think so.<br> i would never recommend daildirect to any one. they have the worse attitudes, its like they are not worried about what you need or think of them. i have to beg them for feedback i cant believe this , i work for a world class insurance and i have expectations and DAILDIRECT you are not meeting my expectations. due to your bad attitudes i will make sure all my friends family and social knows about this !!! so disappointed <br> i dont even get options to where my car can be fixed - i get told they have a list of panel beaters after begging for the list i get told i have an assigned P/B