Worse experience ever

Worse service ever.. My geyser burst on a Wednesday morning around the am's called the insurance.. They sent plumbers who didn't even tell me feedback on their findings.. Next day i call insurance to ask what's happening.. They said as the geyser is under warranty they will call manufacturer to replace.. They came on Thursday they gave another story.. No geyser replacement.. I call again Friday.. They promise to send plumbers..bare in mind its 3 days without hot water.... Plumber says they will come at 4pm.. They arrived at 5pm.. No work was done.. Didn't go to work for 2 days so they can find someone in the house. They come Saturday morning replace the geyser.. 3 hours later it leaks again..i call they try calling plumber who didn't answer.. The plumbing company called Phuthanang plumbing that has a rude employee called Sibongile who kept saying they are fully booked.. The plumbers come back on Sunday morning... Its day 5 no hot water and kids in the house that need hot water.. They fix what needs to be fixed.. The leak has ruined my ceiling my car port and out side wall.. The experience i had was awful..