Worse claims experience I’ve ever experienced

I submitted a claim with dial direct 3 weeks ago for the damages on my vehicle. They advised me to take photos of the damages and send them for assessment. I did exactly that and got no feedback. When I called in the next day I was told that the pictures were sent late, I understand it was after 17:00 as they say but why couldn’t they work them on the next say? Anyways, I went and got a quote for the damages on my car and it amount to R18000. They told me that their quote amounted to R11000. Mind you, I’m the one who keeps on calling the call center to get feedback and to send emails to get feedback. To top it off, when I called last week for feedback I was told about the KZN storms. Are we in KZN, no. What does my claim have to do with KZN storms? I signed for for Dial direct only because no other insurance company wants to take me, but this is the biggest regret of my life. I’m still going to post this on Twitter and advise people to not make the mistake that I made!