PT
Philip T
1 reviews | Active since Mar 2012
18 Jun 2015, 15:27
Will not reimburse my claim
I have my mobile phone insured with Dial Direct, with the conditions that if the phone underwent accidental breakage, water damage, or theft, that it will be covered for the value it was insured for. My phone was insured for R4000, and I \recently"submitted my claim. They came to fetch my phone to assess for damages. It has taken weeks to get them to give me a proper response. According to them"
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Dialdirect's replyOfficial
18 Jun 2015, 16:34Hello Howdarethey,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has tried to get in touch with you, however were not successful.
In the interim the matter has been escalated to the relevant department management who will prioritise the case.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has tried to get in touch with you, however were not successful.
In the interim the matter has been escalated to the relevant department management who will prioritise the case.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Dialdirect Team
Dialdirect's reply18 Jun 2015, 16:34
Official
Hello Howdarethey,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has tried to get in touch with you, however were not successful.
In the interim the matter has been escalated to the relevant department management who will prioritise the case.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has tried to get in touch with you, however were not successful.
In the interim the matter has been escalated to the relevant department management who will prioritise the case.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Dialdirect Team