Who is your client Dial Direct??

<p>So I bought a new car , I have been with Dial Direct for my previous car, servic? but the best price( I thought at the time...) I only had my car for a few weeks , the while Standing at a red Robot,on Montague DRIVE , clearly marked ROBOT some guy went into the back of my car . I have a Eco Sport , tyre at the Back ,it bend inwards and damaged my Back Door- 17 May . I reported it to my Insurance , I am liable for the access of R3300 , they will try to recover it from the other party's insurance, but they cannot guarantee how long it will take.... My car gets booked in for Accessment on 22 May , Clearly states in their report that everything has to be replaced, the door is scew, the bumber and sensors might be damaged , the bumber is scratched, check the tyre, the tyre Bracket is bend etc. My car gets booked into the repair center for 19 June!! ( a month) I organise a car for the week that my car will be in , pay for it etc, only to find out that they are not FORD accredited , which means , my brand new car will loose all the warranty on it if this Center so much as touch my car, I have to cancel, I phone, this is now 09:00 in the Morning, you DIAL Direct, no appologies, just we will get back to you. This repair center was the least expensive I would find out,so they do not care if it is FORD accredited, they dont care that you would loose your Warranty. 19 June at 14:46 , I email them the request for a booking at an accredited Dealer, at 14:52, I get a respone "</p> <p>Hello,</p> <p>We have received your mail and if feedback is required we will contact you during our normal<br />operating hours.</p> <p>When is that Dial Direct? it is Monday 14:52??</p> <p>28 June - No response yet, I email them again ( yes again I have to contact them) at 11:17 , then I get a response on 30 June at 15:33 ( your normal working hours have since changed I pressume??) that they have tried to contact me and could not get hold of me ( Strange in the time of Mobile Phones, Voicemail services, sms, whatsapp, Missed calls showed on your Phone etc, that I do not have a record that you attempted to phone me, and yes you do have the right number, It is CLEAR on my Policy Schedule.) My husband eventually phones DIAL Direct on 3 July , I get phoned back ( same number, amazing!!) that my car is now booked in, 10 July to KONDYLIS Motors in Paarden Eiland ( I live in Durbanville) but so be it... they will only take me to a radius of 20 km , no further , so I have to arrange a Lift to get me back to Durbanville. R 200 again, thank you Dial Direct for helping YOUR Client. I got given a printed Schedule of their Flow Diagram and told they will contact me . I phone on 13 July , your car is in Painting , probably have it back by Tuesday / Wednesday 18 July. I the mean time I had to hire a car, because yes Dial Direct gives you the option to have a rental car on your Policy for R200 more a month, but you do not tell the customers that the access on those rental cars is R10000+ for you to pay should something ( even a windscreen chip) happen to that rental car , so I did not opt for that option thank you Dial Direct . One week R 2000 for rental it is for ME to pay, because the actual reason I have a car is that I NEED a car Dial DIrect, I need to get to work and back , so you cannot have my car for 2 weeks!! I get a sms from KOndylis Motors on Friday , 14 July , my car is now in Panel Beating ??? I phone on Tuesday 18 July , ( yes I phone not them , not Dial Direct ( By the way , who is the client again DIAL DIRECT??) No, they say , they now discovered that there is more damage behind my bumper and they took photo's and send to the Insurance for authorisation number?? You had my car for a week , and no passing the Buck Dial Direct, you appointed this Dealership. A brand new Car takes 17-20hours to be assembled, the most expensive cars on the Market gets build from scratch in 6 DAYs?? Who is benefitting form having the car on the Workshop floor for so long , who gets paid to prolong small repairs / Who is benefitting Dial Direct , because it is not me , YOUR CLIENT?? Check the Repairs Process Schedule I was given ( attached)My car needed to be checked on day 1 it got there, parts needed to be there or ordered , it cannot take longer than a day to get, it is Cape Town not Pofadder! So still no car , not even one call from Dial Direct , no call from Kondylis Motors , no going to work because I now still have no car and no means to fork out another R2000 again for a rental car , all for something that was NOT EVEN my fault! WHO is your Client DIAL DIRECT???</p> <p>and By the way , still no call or email from you , it is now 10:34 , but you are probably leaving the Office soon hey?</p>