JC
Jana C

1 reviews | Active since Nov 2010

24 Jul 2015, 13:51

Where are you coming from, seriously?

I am very disappointed with Dial Direct. Have been a client for years. Only ONCE made a claim (and that was when someone drove into my car in front of my house, I was watching tv).<br> SO my monthly premium is around R800. Last month I see R1465 going off of my bank account.<br> Yep, they upped the premiums.<br> No, not with an acceptable 7% or so. They basically DOUBLED it.<br> HOW do you explain and justify this? like SERIOUSLY! <br> When I phoned the company the guy said he will see what he can do to bring it down a bit. He managed to bring it down with R50. FIFTY RANDS. And this after they INCREASED it with SIX HUNDRED RANDS. That is preposterous. <br> You have lost a faithful customer in me. I will advise all my friends and family to never do business with you. And I will take my business elsewhere. *****S!

0
Replies (1)
Dialdirect
Dialdirect's reply24 Jul 2015, 14:18
Official
Hello janajak,

Thank you for your comments.

We have noted that the increase in premium was due to your recent policy review. We are investigating the matter and will revert back to you as soon as possible.

Kind Regards,
The Dialdirect Team