hK
herman K

1 reviews | Active since Oct 2009

07 Apr 2025, 10:41

Whats gojng on

So....we are going for week 4...to get a simple quote from you..but seeing as i have so much trouble with my current ins company thats under telesure..same as budget..i can see why you dont call back.

I have asked so many times..even onnyour website..to be called after 5pm..but seems yoj employ ppl that cant either read..or tell time..then thet phone as early as possble in the morning..or after 4pm..this is when ppl are on the road to work and back..

I spoke to a nice lady lastweek..and also asked her to call me after 5pm as i am driving..she was all to happy..but once again...never called back at 5.15 as agreed

0
Replies (3)
Dialdirect
Dialdirect's reply07 Apr 2025, 10:52
Official
Hi Herman

We acknowledge the receipt of your complaint.

 Please note that our operating hours are from 8 AM to 5 PM, Monday to Friday. However, I have escalated the matter to our sales team for further assistance. 

Kind regards,

The Dial Direct Team
hK
herman K's update09 Apr 2025, 23:08
Reviewer Update
We are going for week 4 now to get a quote..and you dont know your bussiness hours..as on your call me back service ..the option shows call me back after 5pm..so it seems that u also are in a paid possition and you dont know your job
Dialdirect
Dialdirect's reply16 Apr 2025, 11:20
Official
,