What is taking so long?

Your service is appalling. The claims consultant advise me this entire process would be resolved by Friday and your website states that it’s take 24 hours. Today is Saturday no word from your company. The audacity to tell me my policy is a few days old when I pay you money and had done so many years prior. I had being living at home for the past few months due to the effects of Corvid hence I had no cover. The point of taking up insurance is that any can happen at any time. The TV was only collected on Thursday late afternoon when they had said it would be in the morning. How long does it take to assess a TV like seriously.