WHAT HAPPENED???

I drafted this a few times because nobody wants a bad reputation - but it's been ridiculous..... My bike got ****** 3 March - the claim is still NOT SETTLED! In the beginning you were awesome!! Phoning every week - keeping me up to date and then - NOTHING!!!! If I don't call you - I don't know what going on! I was told by your consultants that the REGISTRATION DOCUMENTATION needs to be delivered to your offices only to call YOU today and being told that it's WRONG!!!!! You now want the DE REGISTRATION docs????? I've been patient and kind for basically the entire (almost) 5 MONTHS this has been dragging on, but I can't anymore!!!!!! Today I snapped on one of your consultants, which I apologize for. I will be elevating this matter as high as I possibly can and will be advising friends and family about how you work. Cmon DD!!!!! Clear your name!!!! You CAN make this work!!!!!