Wear & Tear - Part 5 - Another Wear & Tear by Dial Direct - #****outcomes

I once again claimed for an item, that is of valuable worth to me, and as with every other claim outcome, Dial Direct feels that it is correct to make yet another "Wear & Tear" outcome, even after a legit report has been sent by an authorized supplier on my own cost. After sending the report to Dial Direct, they said they will disregard my report, and send another supplier called Assesstech to collect the TV from me, to also do a report on the unit. So now, Paragon Computers and Assesstech both declared the unit as a Wear & Tear Rejection, but funny enough, both suppliers assessed the unit, but they each have a different reason to declare wear & tear.... Paragon Computers said its an X & Y Board that failed, and Assesstech said its the screen that failed.... So two different suppliers, one insurer, both have different stories about their outcomes. Makes it sound ***** doesn't it. So finally, I have decided to make the right choice, drop Dial Direct, and make sure everyone knows what they are up to, and how much influence they have on reports from suppliers such as Paragon Computers... And to top it all, Aberdean from Dial Direct, doesn't even have the decency to phone me back, after numerous times i phoned in requesting to speak to him... All I ever wanted was to have my INSURED tv be fixed, or replaced, and now I will sit with the ****, because of an insurance company making a living off robbing monthly premiums, without actually ever really paying out... Now I am R1250.00 down for a third party assessment & transport, only to be told by Aberdean, we do not accept your report, we will send another supplier to assess your TV. What a F#cking joke...