VS
Vimaan S
1 reviews | Active since Jun 2012
27 May 2015, 15:45
WASTE OF TIME
So I had an accident in January this year. After beating around the bush, Dial Direct agreed to repair my vehicle. At the time of the accident I could not get a hold of the towing center so I had to get a towing company on my own. The advisor who was handling my claim referred me to the towing dept in order to lodge a claim through them. I have yet to get an email address to submit any document through in order to submit a claim.<br> <br> Can anybody tell me how to do this???
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Dialdirect's replyOfficial
27 May 2015, 16:12Hello Vimaan,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We will establish the reasons why a different towing service provided at the time of the incident and feedback and a resolution will be discussed as agreed telephonically.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We will establish the reasons why a different towing service provided at the time of the incident and feedback and a resolution will be discussed as agreed telephonically.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Dialdirect Team
Dialdirect's reply27 May 2015, 16:12
Official
Hello Vimaan,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We will establish the reasons why a different towing service provided at the time of the incident and feedback and a resolution will be discussed as agreed telephonically.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We will establish the reasons why a different towing service provided at the time of the incident and feedback and a resolution will be discussed as agreed telephonically.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Dialdirect Team