Waiting in queue to cancel policy

Item: Dialdirect
Rating: 1
Author: nikita U

I've been calling their call centre to cancel my policy and each time they transfer me to to cancellation department and after waiting quite some time and wasting airtime they advise that there's a long waiting queue and they'll call me back. Problem is they never call back! I need to cancel my policy effective 31 January 2020. From the 1st of February I will be with another service provider.

Helpful (0)

Replies (3)

Dialdirect's replyOfficial

19 Jan 2021, 16:43

Hi Nikita,

He would like to apologise for the service you have received.

We will arrange for our service team to contact you and assist.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply19 Jan 2021, 16:43

Official

Hi Nikita,

He would like to apologise for the service you have received.

We will arrange for our service team to contact you and assist.

Kind Regards,
The Dialdirect Team

Best regards,

nikita U's updateReviewer Update

21 Jan 2021, 10:33

Two days later and no one called me. I need to cancel the policy asap!

nikita U's update21 Jan 2021, 10:33

Reviewer Update

Two days later and no one called me. I need to cancel the policy asap!

Dialdirect's replyOfficial

21 Jan 2021, 14:32

Hello Nikita,

We are really sorry for the service.

We will follow up with our team.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply21 Jan 2021, 14:32

Official

Hello Nikita,

We are really sorry for the service.

We will follow up with our team.

Kind Regards,
The Dialdirect Team

Best regards,