Waiting and Waiting

I spoke to Phillip last week regarding my vehicle being written off after 4 months in the panelbeaters. He told me that they have decided to write off the vehicle because of the cost of repairing the vehicle was too much. My vehicle has been with the panelbeater for 4 months. Phillip explained that he needs to put the vehicle as write off in the system before the claims department can call me to process the claim. Senelo who is in the repair department has booked the curtesy vehicle until the 30th April. To my surprise today the 29th April when I called Dial Direct to find out whats going on. I spoke to Tshepo who told me that my claim is being handled by Carel Nokia and she will contact me but she only works mornings. I don't know what to do anymore and I will not return the curtesy vehicle until this is sorted, again I will NOT except the Market value for my vehicle for April, my car has been with Dial Direct since January. This is really not how customers should be treated. I will NEVER again deal with Dial Direct. The only thing that I get from Dial Direct is oh sorry I cant help u will need to speak to so and so.