Virgin Insurance Claim Rejection!!!!!

On 21/12/2015 my vehicle had been ******, I had followed the necessary process of reporting the vehicle ****** to the police station as well asVirgin Insurance, the very same day. The claim process took up to 3 wks or so with me being questioned as if I had been the ********. Besides being total honest from the very beginning I was thereafter told my claim would not be paid out due to the overnight parking of my vehicle not being declared correctly on the policy. I thereafter wrote a letter to the senior management, only to be provided with a few more reasons of not having my claim paid out. I have consistently being a client since 2012 and to be told that I will not be paid out a single cent is absolutely absurd. I tried to send through a second letter of appeal to the Internal Handling Complaints dept email address provided on the Virgin Insurance letter but my email has was undelivered due to the destination mail server! It would be helpful if they had disclosed the correct email address! I am livid after having being told my claim wont be paid out. Its certainly not acceptable! After having paid my premiums without default since 2012 and being told I will not be paid out!! <div><br></div><div><em>(Supplier name changed from Virgin Insurance to DialDirect by Hellopeter.com)</em></div>