Very very poor communication and no urgency in claim process

A week ago I logged a motor warranty claim with Dial direct. Premiums are always collected even a day before the time. They have a 24 hour service level for responses but respond after three days only to request for more informaton and another 3 day pass.

I have an issue with my car and reported it to the dealer and they supp**** all information. A week later, with car trouble i am still stuck with no one answering the phone. I get transferred only for the consultant at the warranties department to put the phone down. They advise that I can rent a car and they will pay for up to 3 days but that is the time it takes for them to respond. i am putting people's lives at risk by going on like this. I need this resolved please.