very unhappy and shocked DialDirect Cleint

Hi , My vehicle was involved in an attempted hijacking in October-2019 whereby my personal belongings were ****** and my vehicle was damaged. They got into the engine bay damaged the engine , fuse box , battery , body , windows and forth . Its 4 months later and i am still without a vehicle having to use other means of transport while still paying for a vehicle i do not have with no feedback or update being provided the last update i received was in November 2019 (which i had to call everyday to receive updates) stating that the vehicle engine is damaged and the repair will not be processed this will have to be done at my own cost even thou the ********* entered the vehicle engine as a client with dialdirect for about 5 year i find the service and the general attitude very disappointing. I as the client should not have to be calling and following up constantly trying to get an update or some form of feedback regarding my vehicle and then only to be told sorry we have repaired the cosmetic damage only and the engine damage is at your own cost. The whole reason for having car insurance and paying your monthly payment is so that in the event of an unforeseen incident occurring you have peace of mind knowing that your Insurance service provider will step in and handle the situation on your behalf. Who has R60,000 laying around to repair a vehicle that is fully insured . Please can someone contact me regarding this EXTRAMLY URGENT issue to have this resolved ASAP.

Thank you .