Very poor service and lack of communication.

I am very disappointed and angry at this stage as dial direct is dragging their feed with regards to attending to my claim. I had an accident on the 27th of April. I reported the incident at the police station and called the insurer later that evening. My claim was logged that the accident happened at 7pm. The operator BERNARD CHRISTIANY then approved my Claim but added night time driving additional access. I have submitted the AR that clearly states that the accident happened at 7pm but this still has not been fixed. Moving right along, my claim was approved last Thursday and I was told my car would be towed within 24-28 hours. Its Tuesday already and my car is still not with the repairer. You need to get your stuff together as this is frustrating. I think you'll definitely be losing a customer after this kind of service. No even has time to call you back when theres a delay or missing information you only find out when calling to ask about your claim progress.