Very poor service

I got a cover for my car and home from dialdirect about a month back which i really appreciated at first. My car cover includes a tracker which i still dont have. Netstar called me for installation arrangements and i found a guy that called me ****** for the fact that he said he doesnt have a bakkie for my area to come fit it home on my garage???? Im working from monday to fryday then he said he will come to my work packing lot to do the fittment i was like this guy is now crazy cos he doesnt wana come to where i stay!!!!!! I kept on calling them then suddenly another receptionist said i must now start afresh and do the application and all cos she doesnt now me. I kept my calm then i thought ok let me call dialdirect to let dem know about this cos my app needs that tracker oooh well ive been going back and forth hundrets of airtime waisted im still not helped im complaining now cos i just called dialdirect and i was just transfered to an unattended line and i have no more money to call with. I also communicated via their online app where i was always promised to escalate my matter soon to solve it.

Im realy tired now and broke too trying to solve this im really dissapointed in you all i dont know if u doing this on purpose or just cos im not the right couler or whatever.