Very poor communication from DialDirect

I have had very little feedback from Dial Direct to date. They have not shared with me what is covered due to the water damage and for what amount. They want to pay me out R13500 for the ceiling damage, floor damage x 2, 2 x cupboards, etc. Who will do the work for this amount? Insurance is there to put you back in the same position as you were before the accident. The accident happened on the 21st of January, and I have not received any feedback on what they are covering nor any quotes, and now we are on the 5th of March already, which I did receive my R13500 payment, but what about proper communication? I want to dispute the amount paid out and ask for quotes and an itemized list of what is being covered.