very poor client handling

it is a pity that when you pay premiums your money is welcome. when you ask direct questions no seniors in the organisation appear to have an active interest. next thing you get an automated response. they are quick to respond to Hellopeter than they respond to a client. i still have not recieved a direct response as to when i can be given back my written off car. the ACTIAL report from the assessor is theirscto interpret i requested a copy to no avail. i wish to conclude the issue but i get no access to dial direct or Auto and General. can someone ask when are you giving him his vehicle since you declined the claim so that i carry on. it is as simple as that i believe. i am walking could have been using my premiums money for something else since according to them i have no vehicle.

next review i will put the names of the people i dealt with. is it dial direct or individuals tanishing company image. the claims department eish.