1 reviews | Active since Sept 2015
very dissapointed
I'm so so so dissapointed with the service I am receiving from dial direct. I was in a car accident on the 3rd of September which was not even my fault. I claimed it with dial direct the day after which was the the 4th. They promised to give me regular feedback as to what was happening with the car and the process which would be taken in order for the car to be fixed. Up until today noone has called me every time I call them they tell me someone will call me back, and something about it takes along time if their are other vehicles involved in the incident. I am even thinking of just taking my car and going to fix it myselF as I am getting no where with this insurance company. Just a simple call to let me know what is happening they can't manage to do. Dial direct was a very wrong choice on my part....
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, unfortunately without any success and there were no room to leave any voice message. We have to agree with you, feedback to our customers during the claims process is extremely important. We can understand your frustration, after we have investigated your concerns, we confirm that the error was indeed on our side. We have corresponded to you via electronic communication; however, we have had the wrong email address, which we have since rectified. We are giving urgent attention to your claim in order to have it finalised as soon as possible.
Please expect an email from our Customer Relation Specialist, we invite you to contact her should you need further assistance. At the same time, please accept our humble apology for the inconvenience and frustration this has caused.
Regards,
The Dialdirect Team.
Best regards,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, unfortunately without any success and there were no room to leave any voice message. We have to agree with you, feedback to our customers during the claims process is extremely important. We can understand your frustration, after we have investigated your concerns, we confirm that the error was indeed on our side. We have corresponded to you via electronic communication; however, we have had the wrong email address, which we have since rectified. We are giving urgent attention to your claim in order to have it finalised as soon as possible.
Please expect an email from our Customer Relation Specialist, we invite you to contact her should you need further assistance. At the same time, please accept our humble apology for the inconvenience and frustration this has caused.
Regards,
The Dialdirect Team.
Best regards,