Very Disappointing Service Experience

Having an accident is a traumatic event irrespective how big or small the damage may be. Being insured with Dial Direct for a while, I trust my insurers to have my interest at heart and at least show some sympathy during this time. The initial registration process was smooth and left me feeling confident that the remainder of the process will be smooth running too. However to my disappointment, the consultant appointed, Nawaal Cassiem was nothing but abrupt, never returning my calls and always made me feel like I am being a nuisance. All I wanted was some feedback as I really am dependant on my vehicle for work purpose. Regretfully I have not selected the car hire option ( a lesson well learnt). The whole debacle with only have cover for up to R20 000 was just one of the issues I had. Yes at the time of the sale of the policy I may not have paying very accurate attention due to the very lengthy almost complicated sales process, but I do expect that the consultant at least try to explain this in a nice manner at claim stage.