Very disappointed

Good day My name is Izette coetzee and I have been insured by dial direct sins 01/10/2014. This is the second time in 11 years where I registere a claim and today I am so disappointed to be so long with them. My husband was in an accident yesterday and 8oclock this morning I did register the claim and to get the car hire, first call 8.01 second 8.08 then 11.43 where they said Avis will contact me then 13.07 called again where they said I must be patient then now the lost time 15.07 this agent dropped te call. But before she dropped it she said there was no number generated for Avis...so who is laing. In the meantime my husband is stuck in Hammanskraal with hart conditions and without a car. This is what insurance companies think off their clients