Very cumbersome and poor communication in the claims department.

I claimed for a tyre via telephone. It took me almost 30 minutes and had to give the same answers over and over to the same questions. I was promised that someone would call me back, which did not happen. Then I called via Skype and finally I received the email of the claims department. I submitted the claim, only to receive a message that they have not received the claim. I then rep**** to their email and submitted the claim and pictures, as required. It's now three days and I've heard nothing back. In the mean time I don't have a spare tyre and was not allowed to buy a tyre and claim back.