Very BAD SERVICE, Furious

Was involved in a car accident on the 20th Jan 2021. The car was taken in on the 17th march 2021 and I was told to expect the car in 2 weeks. Today 29 April 2021 still waiting for the car. I called the panel beaters to get clarification was told that they only realized there are two parts short when they assembled the car and that the car will be ready in a weeks time. a week went by nothing, I called DIALDIRECT INSURANCE for intervention last week Thursday (22 April 2021) and the according to whoever was assisting me that day the called the panel beaters and that my car will be ready in 2 days. that was not the case. I called again yesterday (28 April 2021) informing the insurance that I'm still without a car ....they called the panel beaters who informed them the parts have been ordered and that they are not sure when they are going to receive the order. Now I'm very furious, next week the schools are reopening I have to yet again take 3 taxis to take my kids to school then myself to work with the increasing number of covid cases in Kimberley NC, I EVEN PUT IT FORWARD TO THEM THAT WHY I AM I SUFFERING BECAUSE THE PANEL BEATERS ARE FAILING ME, THEREFORE SOMEONE MUST ORGANISE A COURTESY CAR FOR ME., Then I was told Panel beaters are looking into the courtesy car issue and will call me by end of business day yesterday (28 April) they never called. today as I furiously write this hoping to be assisted I called dial direct again then I'm told that the issue is being escalated to management. Mean while the premium was deducted for April yet I never ha a car for the whole month. if the panel beaters failed to see that they needed to order parts during the assessment period how sure I am that the car will be roadworthy by the time I get it whenever that it maybe next year.

I am desperately need answers as I feel that I am being ********** or taken for a fool.