Very bad service

<p>Okay one month after my accident, and not getting anywhere. The rented vehicle Dial Direct only extended for 2 days so as from tomorrow I am car less. They said that they are not responsible for the delay in repairing of my vehicle. The panelbeaters only received the second approval on the damages yesterday, so tell me who was responsible for the delay of repairing of my vehicle if it is not Dial Direct? Considering that almost two weeks in the time that I had the use of the rented vehicle was December holidays and very few companies were operating. I am very disappointed in the service from Dial Direct. All I ask Dial Direct to extend the rented vehicle from Europcar until my vehicle is repaired and according to the panelbeaters it is a very big repair job it could take at least another three weeks. So now I have to either pay from my own pocket for the rented vehicle or find another way to get around. This is such an inconvenience considering that I pay Dial Direct for my insurance every month without fail, and I was not at fault with the accident.</p>