Very Bad customer service!!!!!

<p>I got stuck on the N2 freeway on a stormy morning and when i called for road side assistance they were completely useless and did not call me back as promised i had to call back using my own airtime numerous times as was stranded for almsot 4 hours on freeway and late for work and my meetings.Firstly they told me that there is a tow truck coming my way and then after 30 mins i get told to say that another tow truck coming out because wrong tow truck which they booked as i need a flat bed truck.Then they also logged a call as an accident and after numerous calls to them saying that i drove through a puddle of water.They wanted to tow my car to an accessment centre and then charge the fees .I have been paying with Dial Direct for almost 6 years and not missed one payment and this is the second bad experience that i had with them on road side assistance.I am thinking of cancelling and rather going with another company that actually cares about there customers.I am stranded on the road but i have to call them back to find out what is happening instaed of them calling me back.</p> <p>I am still waiting on feedback to what they are going to compensate me as i was extremely late for work due to them wasting my time telling me someone is coming out and lying to me .Last time when this happened my wife was with me and it was in the evevning raining and dark and they did not care if you dead or get ****** on the road as they never bothered to call me back as promised!!!</p>