DB
Denya B
1 reviews | Active since Aug 2017
30 Jan 2018, 14:57
VERY ANGRY
Good day,
I am very angry with your service. I was trying to add a specified item on to my policy online on the 11th of January. I receive the revised policy which showed my premium had dropped. I called your call centre and the agent advised that somehow I had changed the status of my vehicle which caused the system to suspend my cover. I told him this was an error on my part and to please correct it. He assured me that he had and sent me yet another revised policy (see attached). On Friday the 26th of January I received my SMS from my bank with the premium of only R468.00 gone off my account. I called your call centre and they advised that the vehicle insurance was STILL suspended. Which means I have been driving my vehicle since the 11th of January UNINSURED!!!!! the agent claimed it would be sorted out on Friday (26th). This did not happen. I called again yesterday with the same issue…………………………………. And again today
STILL SUSPENDED AND UNINSURED.
How do I get to work when I cannot drive my car???????
Helpful (0)
Replies (6)0
Replies (6)
Dialdirect's replyOfficial
30 Jan 2018, 15:29Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply30 Jan 2018, 15:29
Official
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
30 Jan 2018, 15:34Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply30 Jan 2018, 15:34
Official
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
30 Jan 2018, 15:38Good day,
My contact number as discussed: ***
Regards,
Louis Meyer.
Best regards,
Dialdirect's reply30 Jan 2018, 15:38
Official
Good day,
My contact number as discussed: ***
Regards,
Louis Meyer.
Best regards,
DB
Denya B's updateReviewer Update
31 Jan 2018, 09:52Thank you. I was called yesterday after we spoke stating the policy has been sorted out. Could you arrange for the premium to go off on the 2nd instead of the 1st please. As I have transferred the money but will only reflect on the 2nd and I don't want the debit order to be returned.
DB
Denya B's update31 Jan 2018, 09:52
Reviewer Update
Thank you. I was called yesterday after we spoke stating the policy has been sorted out. Could you arrange for the premium to go off on the 2nd instead of the 1st please. As I have transferred the money but will only reflect on the 2nd and I don't want the debit order to be returned.
Dialdirect's replyOfficial
31 Jan 2018, 09:55Hi Denya,
I will see how we can assist and will let you know soonest.
Regards,
Louis.
Best regards,
Dialdirect's reply31 Jan 2018, 09:55
Official
Hi Denya,
I will see how we can assist and will let you know soonest.
Regards,
Louis.
Best regards,
DB
Denya B's updateReviewer Update
31 Jan 2018, 09:58Thank you.
DB
Denya B's update31 Jan 2018, 09:58
Reviewer Update
Thank you.