Vehicle has taken 4 months in panelbeater

I'm really not happy with the service have received from Dial Direct, my car has been with the panel beater now for over 3 months and everyday is a different story why I am not getting my vehicle. Dial Direct is just not assisting in any way. I have spoken to Senelo and explained the inconvenience that this has cost me but this is still nit resolved. The panel beater has again now confirmed that I will have to wait another week before I can get my vehicle. This is not right and Dial Direct doesn't care, all they care about is increasing the premiums. I have been paying for the vehicle that I am not even driving for the past 3 months. I even had to fight to get a courtesy vehicle extended now I am driving a courtesy vehicle from the panel beater which is not even in good shape to drive long distance. I will now return the panel beater's vehicle and I will give Dial Direct my car because they are really not assisting. And I will never be a part of this company again. I will contact my lawyers and ombudsman regarding this matter