Value added services have very bad service and intentionally dragging out claim process

<p>After regestering my claim at HiQ Menlyn, HiQ told me I need to pay myself for the repalcement tires because Dail direct will not pay. I asstablished with Neo from claims department that I can pay and claim the money back, so going for 2 weeks now , not a single corespondance has been received ,not one email has been awnsered , I call daily and every day a new person tells me a diffrent story and requests totaly diffrent documents from the person yesterday, I provide the new documents and guess what, gone is the agent and no reply to email recieved again, process strarts from step 1 again.</p> <p> </p>