Value added service

<p>I called the Dial Direct value added service regarding the claim I wanted to lodge for the Rim and tyre insurance that I have been paying from October 2014. The insurance cost was R89,00 per month and from the day I took the insurance I have never claimed from them an when I called the insurance they informed me I am not expected to pay access on tyre and rim cover. Then the incident which requires the cover to claim occured and I called department with the intention to claim because I had damaged tyres which were damaged and the insurance company indicated that I am covered for R800 per claim a year. But when I lodged my claim they intended to deduct R650 for access which was leaving me with R150. I then reviewed my claim to replace one tyre and they have since kept quiet and they are not processing my claim. It is now a month I am driving fulltilme with my spare wheel. The agent called me to say the management has reviewed the decision and they have not reverted to me since I have submitted a revised quotation for one tyre.</p>