Value added products only when you debit my account

So I have been trying to get information regarding a possible claim since this morning no luck ,the number from the emails I have from them said they no longer administering value added products so they gave me a number to call *** ,which rang over 30 minutes waiting for someone to assist I called about 4 times wasting airtime only to keep hearing all our consultants are busy ...went for option 2 via email no response still.when you debit my account you don't get any hustles but for me to get help when I need it dololo 🤬