1 reviews | Active since Nov 2018
Value Added Product disappointment
Today 6 May 2023 was a bad day. I tried calling Dial direct value added Department several times to discuss a possible claim. Most of of my call were just hanged up: Whenni got through I transferred to the wrong department. In place of transferring me to the Value Added Product claim Department I was transferred to the admin deipartment . This happen so many times that my air time went finish and I had to purchase more airtime. And I know they are not going to refund my airtime. One of my calls lasted over 17 minutes and then I just got cut off. Just in case I took a screen shot of the time of how long I was waiting. At the time of loding this complain I was not help yet. To think they called me several times to convince me to add this product to my premium but now when I am in need this is how they treat people.
My policy number : ***
Mr Uys
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Best regards,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Best regards,
I am still waiting on one of your team members to contact me regarding my complain.
Thank you.
I am still waiting on one of your team members to contact me regarding my complain.
Thank you.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Best regards,
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Best regards,
Your agent Tulley called me. Very professional and friendly person. She explained me the process that we will follow now. I must say she was very professional.
The matter regarding my airtime we must addressed.
Thank you Tulley.
Mr Uys
Your agent Tulley called me. Very professional and friendly person. She explained me the process that we will follow now. I must say she was very professional.
The matter regarding my airtime we must addressed.
Thank you Tulley.
Mr Uys
Kind Regards
Dialdirect Insurance
Best regards,
Kind Regards
Dialdirect Insurance
Best regards,
Can you please inform your agent Thulisile Msibi that I submitted the required quotations as requested . I have have also lodge a official claim. I am now awaiting feedback.
Once again your agent Thulsme is a really fastastic.
Can you please inform your agent Thulisile Msibi that I submitted the required quotations as requested . I have have also lodge a official claim. I am now awaiting feedback.
Once again your agent Thulsme is a really fastastic.