utturly disgusted

I took out an insurance policy with dial direct in April 2014, but later decided I did not want the policy anymore. I called the call centre and spoke to a consultant, the policy was cancelled and i was sent a cancellation letter. To my dismay, 8 months later I still find that dial direct is still debiting my acc, why? I was told it's a VAP policy, but as far as I was concerned, the policy was cancelled last year already. The consultant said she would cancel it, which she did and she would process a refund and I would get feedback in 10 working days.. Those days passed, and nothing. I called again and was told by the consultant that she is listening to the call and will get back to me, but still hasn't done that, it seems she forgot about me the moment I put the phone down. I want to know why you guys failed to cancel the policy and continued debiting R62 from my acc, without any communication in te 8 months.. I had no documents, nothing because I was under the impression that I had no business with you. I want my money. Policy no. ***