Useless & Slow

It all goes well for 8 years will no claims, soon as you need to claim, the problems start, had an attempted theft in April, car then sat 7 weeks at the panelbeaters with no work getting done & not communication, I had to keep calling, finally the locks & ignition got fixed, I get the car back & some tools & my phone cable is missing, that I had to replace myself, then I find the radio is completely damaged from the attempted theft, they tell me its covered under the same claim, not extra charge, I get the quote like I was asked & emailed it, wait a full week & suddenly get told I must pay excess on the Radio, which was damaged in the theft, another week later an email to say they doing an investigation that will take 12 - 14 working days, which pushes the claim over 2 months for basic things to fix & replace. Never have I dealt with a slower insurance then them & no communication. All they want is damn money & try suck their clients dry.