Useless Insurance

I write this with great sadness cause I'm just tired of moving around from 1 insurance to another only to be *****ed like I don't pay my monthly fees. I joined Dial direct last year June or so and the reason i joined them was cause of the payback you get monthly for how you drive. I've even asked my brother to join that's how happy I was with them and this Friday they managed to ***** me over and now they are not returning my callbacks I've been sending on the app since friday night to date. I've only gotten the R 517 cash back once and since then R 215.00 and I called and complained about the app that it kept giving me 1 star rating for my driving where as I drove for 2km it show 16 km or more. This affected my score and dropped me from 80 to 56 but they did not fix it. I had to work it up until it went back to 80%. I check this everyday so I dont get cheated and this time they managed to cheat me and don't even call me. Ive been on R 517 projected cashback for this month I even checked he 29 March 2019 to 8 April 2019 and projected payback was R 527.00 I was so excited. On the 11th April my score dropped without me even being tracked to 79% and cashback to R 215.00. I called them to ask if my cashback of R 517 will be affected and I was told no it won't cause its calculated from the 1st to the last day of the month so I mustn't worry they will get the right amount on the side I must not worry about what the App says. Then as i drove it went back up to 80% and cashback of R517 even today that's what it shows. I got my cash back and instead of R 517 as it was end of the month projected, it gives me R 215.00. I've sent more than 10 callbacks on the Dial direct App and still no once calls me cause they know they ***** over their clients. They act like they want you to get the high cash back but what they really want if for you to join with them and then from then you're *****ed cause they don't fulfill anything they promised. I'm really disappointed with Dialdirect and the way they treated me as their customer, if you don't have trust in a company that provides you service then don't be with them anymore. I doubt they will even call me cause they have been ignoring me and that's fine. I'm gonna cancel my insurance and get one with another insurance company cause I can tell my monthly contributions means nothing to them. Useless is another name for insurance.