Useless

What a useless company! I needed to log a claim. I tried for a week using their app. After leaving a bad review for the app the app developer apologized and gave me an email address to get hold of DD. To date no one has responded to the email I sent. I did get hold of them eventually telephonically. I took a week for the assessor to come and look at my broken pool pump. It has been another week but I still havent heard back as to whether my claim is covered or not. Ive also tried the website. I log in and my claim isnt updated on the site. I just left another message and I hope that I hear back. What is wrong with the company????? Useless