MG
Mathew G
1 reviews | Active since Feb 2015
10 Oct 2022, 13:36
Useless, cancelling home insurance - Update
Just over 4 months ago Dialdirect decided that they would cancel my home contents cover, which I had been paying for over a year for. They indicated they would call to rectify this, but to this day have not called me once. I also tried contacting them via email, and still nothing.
I am now looking into changing all my insurance cover over to another service provider.
What useless service.
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Replies (2)
Dialdirect's replyOfficial
10 Oct 2022, 13:41Hello Mathew,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Dialdirect's reply10 Oct 2022, 13:41
Official
Hello Mathew,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
MG
Mathew G's updateReviewer Update
04 Jan 2023, 15:54 This is the terrible excuse of a reply I received
"We have investigated the removal of your Home Contents cover and we have found out that our underwriting department evaluated your Home Contents cover then a decision was made to discontinue to the cover as we cannot separate which contents cover is being used by yourself and which is being used by your tenant."
Firstly, I am the tenant that wanted to cover my home content for my personal items. Secondly, I indicated to the underwriting department which items were my landlords at the time, but I was unsure of the value of my personal items, TV, fridge, etc. that is when they offered a value. They didn't ask for me to submit a list or anything, if they had done so, I would have gladly sent one through.
Due to Dialdirects incompetence I have to sit without home content insurance
"We have investigated the removal of your Home Contents cover and we have found out that our underwriting department evaluated your Home Contents cover then a decision was made to discontinue to the cover as we cannot separate which contents cover is being used by yourself and which is being used by your tenant."
Firstly, I am the tenant that wanted to cover my home content for my personal items. Secondly, I indicated to the underwriting department which items were my landlords at the time, but I was unsure of the value of my personal items, TV, fridge, etc. that is when they offered a value. They didn't ask for me to submit a list or anything, if they had done so, I would have gladly sent one through.
Due to Dialdirects incompetence I have to sit without home content insurance
MG
Mathew G's update04 Jan 2023, 15:54
Reviewer Update
This is the terrible excuse of a reply I received
"We have investigated the removal of your Home Contents cover and we have found out that our underwriting department evaluated your Home Contents cover then a decision was made to discontinue to the cover as we cannot separate which contents cover is being used by yourself and which is being used by your tenant."
Firstly, I am the tenant that wanted to cover my home content for my personal items. Secondly, I indicated to the underwriting department which items were my landlords at the time, but I was unsure of the value of my personal items, TV, fridge, etc. that is when they offered a value. They didn't ask for me to submit a list or anything, if they had done so, I would have gladly sent one through.
Due to Dialdirects incompetence I have to sit without home content insurance
"We have investigated the removal of your Home Contents cover and we have found out that our underwriting department evaluated your Home Contents cover then a decision was made to discontinue to the cover as we cannot separate which contents cover is being used by yourself and which is being used by your tenant."
Firstly, I am the tenant that wanted to cover my home content for my personal items. Secondly, I indicated to the underwriting department which items were my landlords at the time, but I was unsure of the value of my personal items, TV, fridge, etc. that is when they offered a value. They didn't ask for me to submit a list or anything, if they had done so, I would have gladly sent one through.
Due to Dialdirects incompetence I have to sit without home content insurance