USELESS CALL CENTRE AND NO FEEDBACK FROM DIAL DIRECT

I have been trying to claim for a tyre since 21 December 2022 on my policy number ***. My tyre got damaged after hitting a pothole on our useless roads. Each time I call the call centre, they give me different instructions on what documents and photos they require. They gave me an email address to which I have submitted everything. To date I have not heard from Dial Direct. I made a few calls to them, and each time the operator informs me that it has been sent to the Assessor and promised to come back to me. What I really find frustrating is that I am the one contacting them all along, no one from Dial Direct has bothered to contact me in response to my claim. I have now made another call to Dial Direct, the operator told me please hold while I check about your claim and they never bother to return back to the call - you are just kept holding on,

This has been the most frustrating claim I ever endured with an insurance company. You as the customer has to follow up with them every day. I need someone from Dial Direct to please give me urgent feedback and approve my claim. This is ridiculous.