Urgent: Outstanding Motor Vehicle Claim – Unreasonable Delay

I, Ivon Raymond Du Plessis, am writing to formally lodge a complaint regarding the handling of my motor vehicle insurance claim with Dialdirect following an accident that occurred in August 2025.

While the claim was initially processed promptly after being reported, it has now been almost five months and remains unresolved and unpaid. On 27 October 2025, I sent a follow-up email requesting an update on the status of my claim, yet I have received no response to date.

This prolonged delay and lack of communication are unacceptable, particularly given that Dialdirect continues to collect monthly premiums while my vehicle remains in your possession. The situation has caused me significant inconvenience and financial prejudice, and falls well short of reasonable service expectations within the insurance industry.

I hereby request the following:

An immediate written update on the status of my claim;

Clear confirmation of when payment will be made; and

Consideration of interest on the settlement amount due to the unreasonable delay.

Should this matter not be resolved without further delay, I will have no alternative but to escalate the complaint to the National Financial Ombud Scheme (NFOSA) for formal intervention.

I trust that this complaint will now receive the urgent attention it requires.