Untruthfull consultants at DIal Direct

I called Dialdirect to swap the cars on the insurance and was quoted R1399 but would be debited R1685 if I have not submitted the tracking certificate.That was submitted before the debit order but still debited R1685 as highrisk,on querying that I was told the consultant misinformed me,Then was told I would be given a discount, only to find they removed the cashback benefit, again I queried that, some lady called to apologies of the inconv,my prem will be R1399 including cashback, but what about the R1685 debited already,am I not to be refunded?then last week a statement came that my trips did not qualify me for cashback, asked how, they said the app only registered 5trips from the 29/11, but how because I drive my car everyday from joburg south to sunninghill,i was told maybe my phone didn't have network to automatically register my trips, how because im always with my phone, then asked why wasn't I notified when the app wasn't registering my trips, I was told "probably" my phone is not compatible to receive notifications from their app,daahh I use an I-phone,if not compatible for their app hw did I manage to register from 2018 and have been receiving monthly cashback still using the same phone.Dialdirect services are deteriorating and the staff is ALWAYS misinforming people.I want my Nov and Dec cashback and the difference paid on the monthly premium!!!